FAQ'S
Every parcel shipped with Courier Online is equipped with a unique tracking number. You can easily track your parcel in real-time through our website by entering this tracking number, giving you updates on its progress from dispatch to delivery.
While we strive for timely deliveries, unforeseen delays can occur. If your parcel is delayed, please check its tracking status for updates. If additional help is needed, you can contact our customer support team, who will assist you in resolving the issue.
To make changes to a delivery address, please contact our customer service team as soon as possible. Address changes can typically be accommodated if the parcel has not yet left our facility.
While we handle parcels of various sizes, there are some weight and size limitations depending on the destination and vehicle type. Please contact our support team for specific guidelines on parcel dimensions.
We accept multiple payment methods, including credit/debit cards, EFT, and other secure payment options available on our website.
Absolutely! We offer tailored accounts for businesses with special pricing, recurring pickups, and priority customer support. Please contact us to discuss setting up a business account.
